Shipping Policy
Welcome to Amoura Kids. We are committed to delivering your little one's favorite styles safely and on time. Please read our shipping policy below for information regarding order processing, delivery timelines, and shipping charges.
Processing & Coverage
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During new launches, sale events, or festive periods, processing times may be slightly extended.
Shipping Coverage
- We currently ship across India.
- For international shipping inquiries, please contact our customer support team.
Delivery Timelines & Charges
Estimated delivery timelines are as follows:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 & Tier 3 Cities | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |
Please note that delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, or public holidays.
Standard Shipping
- Free shipping may be available on qualifying orders.
- Applicable shipping charges, if any, will be displayed during checkout before payment.
Express Shipping
- Where available, express shipping options may be offered at an additional charge.
Tracking & Delivery Updates
Order Tracking
- Once your order has been shipped, you will receive a confirmation email and/or SMS containing your tracking details.
- You can track your shipment securely using the tracking link provided.
Delivery Attempts
- Our courier partners will make multiple delivery attempts before returning a shipment to us.
- If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed attempts, the order may be returned to our warehouse.
- Additional shipping charges may apply for re-dispatching such orders.
Address Changes
- Please ensure that your shipping address and contact details are accurate when placing an order.
- Once an order has been shipped, we may not be able to modify the delivery address.
- For assistance, please contact our customer support team as soon as possible after placing your order.
Delays, Damages & Lost Packages
While we strive to ensure timely delivery, delays may occasionally occur due to adverse weather, natural disasters, courier service disruptions, or high order volumes. In such cases, we appreciate your patience and understanding.
Damaged Packages
If your package appears damaged upon delivery:
- Please inspect the package carefully before accepting it.
- Take clear photographs of the packaging and product.
- Contact our customer support team within 48 hours of delivery.
- We will promptly review the issue and assist you with the appropriate resolution.
Lost Shipments
- In the unlikely event that your order is lost during transit, please contact us immediately.
- We will coordinate with our courier partners and provide a suitable resolution after an investigation.
